Are you a Customer Service Professional looking for a new opportunity? Do you have a passion for delivering a first in class customer experience? Want to work for a successful global business? If so, this could be the perfect opportunity for you!

My client, a market-leading vehicle cleaning and hygiene products manufacturer, is currently recruiting a Customer Service Professional to join their fun and friendly team based in Lichfield.

Benefits:

• Salary up to £25,500 per annum
• Location: Lichfield
• Hours of work: 08:30am - 5pm Mon-Thurs, 08:30am - 16:45pm
• Private Medical Insurance
• Contributory pension scheme
• Lots of other benefits!

Duties/Responsibilities:

• Handle incoming calls, emails, WhatsApp, and other social media messages in a professional,
• friendly manner within given timescales and in-line with company procedures.
• Deliver a 1st line resolution to customers queries
• Manage orders through the order portal, producing all necessary documentation
• Handling haulier logistics and queries relating to franchisee orders and
• deliveries.
• Process and distribute all national account portal orders, emailed purchase orders and new
• launches, ensuring that all orders are delivered to time and quality.
• Handle complaints to resolution using Sage CRM to record all information and track progress.
• Liaise with internal departments to resolve operational issues and deliver franchisee feedback to improve internal processes.
• Administer invoices, credit notes and month end processes.
• Improve systems and customer experience by always looking for areas to change and/or develop.
• Maintain the information on the order portals, websites and databases
• Provide up-to-date, market relevant, technical and product information.
• Have an in-depth knowledge of company products and procedures to provide effective and efficient all-round business support service to the franchisee network.

Desirable Skills:

• Previous experience in a similar role or a contact centre is highly desirable.
• Excellent communication and interpersonal skills
• Friendly and professional telephone manner
• Ability to communicate with people at all levels
• Able to deal with customers in a calm and composed manner
• Learns quickly and can follow procedures and processes
• Organised and well planned with excellent time management skills
• Good IT skills including working knowledge of Microsoft packages with advanced knowledge of excel
• GCSE C and above in English and Mathematics (or equivalent qualification)
• NVQ Level 2 in customer service (or equivalent)
• At least 3 years' experience in a customer service environment
• Previous experience in handling technical / product related enquiries
• Previous experience managing and resolving customer complaints
• Previous administration experience

If you are interested in this role, please apply through the advert!

KSBirmingham

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As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.