Customer Service Advisor
Birmingham Depot
 

Are you looking to join a business with good employment prospects, where you can progress, develop and make a difference to your career, then Hartshorne could be for you.

The Hartshorne Group is one of the leading commercial vehicle distributors for the West Midlands, East Midlands, Derbyshire, Nottinghamshire, Shropshire and Staffordshire. We provide full parts & service facilities for Volvo Truck & Bus as well as new and used sales, plus a diverse range of associated services.

"An exciting opportunity has arisen for a Customer Service Advisor to join our fantastic team in Birmingham Depot".

Requirements
The successful candidate will have a positive, 'can do' attitude, and willingness to work as part of an effective team. You should be a good team player and exceed customer expectations in delivering a 1st class service. Commercial experience in a similar environment or previous experience within a similar role would be a distinct advantage however full training will be given.
 

Hours
Monday to Friday: 08.30am - 17.00pm
1 in 4 Saturday mornings
There needs some degree of flexibility within the role.
 

The Role
- With the team oversee the day to day activities of the service reception desk.
- Book in vehicles using the planner for repairs, servicing and liaising with the workshop on vehicle updates. 
- Liaise with customers, advise on progress, seek authority to carry out further repairs, invoicing, take payment and deal with customers enquiries.
- Proactively contact customers ensuring that the customer is satisfied with work completed.
- Ensure administration procedures are followed.
- Maintain CSI (customer satisfaction index) performance.
- Informing customers of current service promotions.

Benefits
- Holidays increase with length of service.
- In house product training programme.
- An excellent contributory pension scheme.
- A comprehensive healthcare cash plan.
- Access to company promoted saving platform.

The Hartshorne Group prides ourselves on providing excellent levels of customer service first time every time. Our commitment to our staff, training and well-being is at the forefront of our business.