Technical Account Manager

Are you an established Quality Supervisor or Quality Technician seeking your next step up in your career?

Worked within a similar role in a fast paced manufacturing environment?

Want to join a company that is on an upwards journey of growth?

Major Recruitment are seeking an experienced Assistant Technical Account Manager to join our client's site at their manufacturing site in Leicester.

The Assistant Technical Account Manager will be a key team player within the Technical Team, responsible for managing all technical aspects of key accounts on a day-to-day basis. To support the Senior Technical Account Manager regarding all specified customer technical contacts and to ensure that the business is seen as a proactive supplier for all Technical matters.

Key Responsibilities as Technical Account Manager:

• Receipt, recording and acknowledgement of complaints from customers.
• Liaison with relevant manufacturing sites in the UK and the Group.
• Provide manufacturing site with documentation and evidence.
• Inform relevant Commercial Manager, other relevant departments and sites of customer complaints.
• Agree action to be taken in conjunction with manufacturing site and Senior Technical Account Manager.
• To respond to the customer in the agreed way.
• To prepare weekly and monthly complaints reports and charts for internal and customer use.
• Produce complaints report for Quality Meetings and Senior Management Reviews.
• To liaise with relevant manufacturing site/Head Office and customers in the investigation of requests.
• To work with other departments and sites to obtain relevant information and pass onto customers in a clear and concise format.
• To prepare samples (e.g. nutritional, foreign body analysis) and send to relevant laboratories e.g. CCFRA, ILS, RSSL.
• To process, complete and review customer product specifications for specified accounts under the supervision of the Senior Technical Account Manager.
• To follow and comply with the Quality/ISO document control systems in place.
• Carry out internal audits as required.
• Provide support to the Senior Technical Account Manager with regard to audit reports.

What's in for you?

• Salary up to £34,000 d.o.e.
• 25 days holiday + bank holidays
• Pension Fund
• Career progression

Skills required for Assistant Technical Account Manager:

• BRCG experience
• Excellent organisational skills
• Good interpersonal skills, dealing professionally with contacts both within and outside the business
• Ability to work on own initiative
• Computer literacy (Word, Excel, PowerPoint)
• Fluent in French (written and verbal)
• Excellent communication skills
• Understanding of food technology

Qualifications

• Qualification in Quality Assurance with an FMCG environment, or industry experience.
• HACCP Level 3, Level 4 would be desirable.
• Level 3 Food Safety, Level 4 would be desirable.
• Trained Auditor

If you are interested, please click apply now and one of our recruitment specialists will be in touch.

Major Recruitment are an employment agency working on behalf of our client. Should you be seeking a new permanent position, temporary assignment, or contract you will find our staff professional and courteous and our interview process straight forward.

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