Job Description

Countrywide are seeking a driven and professional customer service specialist who wants to be a part of an established, passionate team who support the accounting functions within Countrywide’s estate agency network.

We are on the lookout for a committed Arrears Coordinator to join our Arrears team who shares the same passion for customer service as we do! We are looking for candidates to provide credit control and debt recovery services on residential tenancies. You will be liaising with tenants and guarantors regarding rent arrears by telephone and in writing whilst keeping our Landlord clients fully informed at all stages.

To succeed as an Arrears Coordinator you will need to:

• Demonstrate outstanding customer service skills to handle situations where tact and diplomacy are imperative.
• Support our customers in an efficient and engaging way. You will need good telephone manner, strong communication skills and competence when working with numbers.
• Build strong relationships through rapport with customers and colleagues alike.
• Have a keen eye for detail. We are regularly called upon to provide accurate information to be submitted as evidence in legal claims.
• Have a willingness to learn. Compliance is key in the property industry and you will need to proactively build your knowledge and understanding of relevant legislation.

What you get in return for a career as an Arrears Coordinator with Countrywide:

• Pension scheme.
• 23 days annual leave, increasing with service.
• Training and career progression opportunities throughout the business.
• Industry recognised qualifications.
• Discount schemes covering retail, entertainment, travel and health.
• Free on-site parking.

About Connells Group

Countrywide is now part of Connells Group. You will be working for the UK`s largest property services group; we serve our customers nationwide across more than 85 brands. We have unparalleled coverage of the UK property market, and we are uniquely placed to support our customers across the residential and commercial property markets.

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

CF00397