Great care is rewarding, but it can be challenging too.

Our client, a leading care home equipment supplier, understands the demands of managing a care home and is here to help their clients focus on what truly matters: providing exceptional care to their residents. They supply high-quality products efficiently and offer reliable after-care and support services, allowing the client to put residents first. With over 30 years of experience in supporting care homes with outstanding products and services, our client’s values—quality, care, trust, and innovation are at the heart of everything they do. They pride themselves on creating a work environment where every employee feels valued and respected.

Job Title: Head of Service
Location: Bedford
Salary: Competitive (£50,000 - £60,000 depending on experience)
Benefits: Profit Share Bonus Scheme, pension scheme, free parking

Job Description:

We are looking for an experienced and dynamic Head of Service to join our team based in Bedford. As a key member of the management team, you will lead a team of skilled Engineers and drive operational excellence, ensuring our high standards and business goals are met.

• Lead and inspire a team of Engineers, ensuring delivery of exceptional service in line with company values and Health and Safety standards
• Efficiently plan engineer workloads
• Manage team performance, absences, and appraisals
• Carry out site monitoring
• Maintain customer relationships, addressing any queries and complaints promptly
• Maintain credit control logs and CRM.

Requirements

• Proven experience in managing a team of field engineers, ideally within the care sector or a similar service industry
• A management role or senior technical engineering background
• Relevant technical or management qualifications (desirable)
• A full UK driving licence
• A base in Bedfordshire with flexibility to travel.

Benefits

• We are a family-owned business that values every employee
• We offer a supportive and inclusive environment, opportunities for career development, and a comprehensive benefits package
• Competitive Salary: £50,000 - £60,000 depending on experience
• Profit Share Bonus Scheme: Paid quarterly
• Pension Scheme
• Free parking including free electric charging points