Worker Support Representative

Location: Sheffield 

About Us: We are Omnia and we assist companies & recruitment agencies run their business by providing first class payroll and compliance services for temporary and permanent workforces. Omnia is committed to providing excellent support services to workers across various sectors. We prioritize inclusivity, attention to detail, and outstanding customer service in all our interactions. As we continue to grow, we are seeking a dedicated Worker Support Representative to join our team.

Job Description: As a Worker Support Representative, you will play a crucial role in delivering exceptional support to our workers. Your responsibilities will include:

• Answering incoming calls promptly and professionally.
• Responding to callbacks and voicemails in a timely manner.
• Assisting workers with their queries and concerns, ensuring their needs are met effectively.
• Registering workers by calling and collecting necessary details over the phone.
• Liaising with agencies as needed to coordinate worker-related matters.
• Making outbound calls to workers requiring follow-up to ensure all payments are processed accurately.
• Providing clear and accurate information to workers regarding payments, taxes, and other relevant topics.
• Assisting the management team with additional tasks as required.
• Handling and inputting GDPR-sensitive data into our CRM system with utmost confidentiality and attention to detail.
• Offering proactive assistance to workers, actively seeking opportunities to support and improve their experience.

Requirements:

• Previous experience in a customer service or support role preferred.
• Excellent communication skills, both verbal and written.
• Strong attention to detail and accuracy in data entry and information dissemination.
• Empathetic and patient approach to handling worker queries and concerns.
• Ability to work effectively both independently and as part of a team.
• Commitment to inclusivity and diversity, with a proactive attitude towards ensuring all workers feel valued and supported.
• Familiarity with GDPR regulations and adherence to data protection protocols.
• Proficiency in using CRM systems or willingness to learn.

How to Apply: If you are passionate about delivering outstanding customer service, possess excellent attention to detail, and thrive in a supportive and inclusive environment, we would love to hear from you. Please submit your resume and a cover letter outlining your relevant experience and why you believe you would be a great fit for this role.

Omnia is an equal opportunity employer and values diversity in the workplace. We encourage applications from individuals of all backgrounds and experiences.