Customer Support Executive + £28-29k + 1-2 days WFH (Once Trained) + Flexible hours (start anytime between 6am-9am) + 25 days holiday + Birthday Off 

As customer Support, you will work within the Sales department and you are responsible for providing office support to the Account Managers, team and customer base. By working closely with other departments within the company (including Sales, Design, Supply Chain, Logistics, Finance) you ensure that the full range of services is provided to the customers. Together with the Account Managers, you will be part of an effective customer team.

You will provide day-to-day administrative support, including maintaining a high level of awareness of client and company activities and objectives.

Customer Support Main duties:

• Interacting with the customer alongside the account manager to ensure all the customer requirements and queries are answered, including photos, samples, article forms etc
• Completing Customer New Line Forms and Order confirmations.
• Negotiating Pack sizes, Understanding Product Changes for Shelf fills and store distributions.
• Chasing for Season Forecast Volumes and orders from customer
• Data input of orders, making sure the customer selections, dates and volumes can be met.
• Managing Order book Tracker and Reporting on DSO.
• Working collaboratively with other departments, Product, QA, Imports and Operations to ensure timely production /delivery of customer orders.
• Sample management. Sample requests, chase and provide all stakeholders weekly, with updates and status,
• Ensuring the Customer order requirements are communicated to the relevant department correctly.
• Customer Critical Path management.
• Sample Management for customer requirements – Buying, Red and Gold Seal.
• In addition, any other duties as may be required in the role.

Customer Support Essential skills:

• 2-3 years of experience in a business-to-business customer service role, project/operations management, or executive administration /coordination
• Proactive and able to work unsupervised and on own initiative
• Ability to multitask
• Strong organisational skills and abilities
• Excellent MS Office skills
• Knowledge of Navision is desirable but not essential, as training will be given.

Role Expectations:

• Experience of working in import / exports/ ecommerce/ distribution
• Approachable
• Flexible
• Positive attitude and approach to work