Are you a dynamic leader with a passion for exceptional customer service? Do you thrive in a fast-paced environment where you can make a real impact? If so, we have the perfect opportunity for you!  We believe that customer satisfaction is the cornerstone of our success. That's why we are looking for a talented and dedicated Customer Service Manager to lead our exceptional team of customer service representatives.

The right person will:

Lead and inspire a team: Motivate and guide our customer service representatives to deliver outstanding service and create positive customer experiences.

Set and exceed goals: Develop and implement strategies to improve customer satisfaction, increase customer retention, and drive overall team performance.

Enhance processes: Continuously evaluate and optimize customer service processes to ensure efficiency and effectiveness, leveraging technology and best practices.

Resolve complex issues: Act as a point of escalation for challenging customer inquiries or complaints, finding creative solutions and ensuring timely resolution.

Collaborate cross-functionally: Work closely with other departments, such as Sales and Product Development, to provide valuable insights and contribute to the overall growth and success of the company.

Requirements:

Proven experience in a customer service management role, with a track record of achieving and exceeding targets.

Excellent leadership and communication skills, with the ability to inspire and motivate a team.

Strong problem-solving abilities, with the capacity to think strategically and find innovative solutions.

Exceptional customer focus, with a commitment to delivering outstanding service.

Proficiency in customer service software and tools.

Join our dedicated team and be part of a growing and established business that truly values its customers and employees. Apply now online to enjoy a starting salary of up to £35,000pa plus benefits working Monday - Friday days 

[Company Name] is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.