An exciting opportunity for a Customer Service Advisor to join one of the North West's leading legal practices, based in Liverpool city centre. You will be working within the first response team, speaking to new customers and being the first point of contact to the clients and obtain clients details, checking eligibility or a claim.

Client Details

Our client is one of the North Wests leading Legal practices, specialising in Personal Injury, Defamation, Clinical Negligence and Professional Negligence, based in Liverpool. They are currently going through a period of growth and are looking for Customer Service Advisors to join their first response team. Our client offers great career progression, competitive salary and excellent benefits.

Description

Duties of the Customer Service Advisor will be:

• Handling and managing high volumes of calls from Clients and Customers
• Provide excellent Customer Service
• Liaising with internal departments and clients
• Obtain clients details, checking eligibility or a claim
• Carrying our full identification checks

Profile

The successful candidate will have the below skills:

• Ability to work in a fast-paced environment
• Strong written and verbal communication skills
• Focus on consistently achieving targets
• Strong problem-solving skills
• IT proficiency and a good eye for detail

Job Offer

Entry-level role in a well-established business, also offer an internal recruitment program, meaning many new options for progression within any sector in law. As well as this they offer fantastic on-site facilities including:

• Local Cafe with in-house discount 20%
• an on-site gym with mental well-being facilities