Customer Service Advisor
Posted 03/05/2024 by ACS Staffing Solutions
Customer Service Advisor*
Brackmills
Monday – Friday, 8:30am -17:00
Hourly Rate: £12.40
Temporary - Permanent
Our Client
Are you seeking a dynamic opportunity within a supportive team environment in Northampton? We are actively seeking a Customer Service Advisor to join our esteemed client, a reputable car parts business. The ideal candidate will possess comprehensive knowledge of car parts and car care alongside a proven track record in customer service.
Key Responsibilities
Desired Candidate
Brackmills
Monday – Friday, 8:30am -17:00
Hourly Rate: £12.40
Temporary - Permanent
Our Client
Are you seeking a dynamic opportunity within a supportive team environment in Northampton? We are actively seeking a Customer Service Advisor to join our esteemed client, a reputable car parts business. The ideal candidate will possess comprehensive knowledge of car parts and car care alongside a proven track record in customer service.
Key Responsibilities
- Inbound Customer Calls: Demonstrate proficiency in handling incoming customer calls, providing timely and accurate assistance to address customer inquiries and concerns.
- Inquiry Resolution: Proactively engage with customers to resolve inquiries promptly and effectively, ensuring customer satisfaction and retention.
- Query Resolution: Utilise expert problem-solving skills to address and resolve customer queries, fostering positive customer experiences and brand loyalty.
- Order Processing: Efficiently process customer orders with meticulous attention to detail, ensuring accuracy and timeliness in order fulfilment.
- -Data Entry: Maintain precise records by accurately inputting customer data and order information into the company database, facilitating streamlined operations and data integrity.
Desired Candidate
- Customer Service Excellence: Possess a strong background in delivering exceptional customer service, with a keen focus on exceeding customer expectations and building lasting relationships.
- Automotive Expertise: Demonstrate in-depth knowledge of car parts and car care, including familiarity with various automotive components and maintenance practices, enabling informed assistance to customers.
- Computer Proficiency: Exhibit proficiency in utilising computer systems and software applications to effectively manage customer inquiries, process orders, and maintain accurate records.
- Communication Skills: Display excellent verbal and written communication skills, with the ability to articulate information clearly and concisely to diverse audiences, fostering positive interactions and resolutions.
- Type:
- Temporary
- Start Date:
- 02/05/2024
- Contract Length:
- 1.0 YEAR
- Contact Name:
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- Telephone:
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- Job Reference:
- V-39607
- Job ID:
- 221593884
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