VOIP Operations Supervisor

Newark

£28,000

Our client is a leading provider of IT and Telecom solutions dedicated to delivering exceptional service and support to our clients. This is an exciting opportunity to join our client as the VOIP Operations Supervisor, as you will have career development and one to one training. You will be responsible as the primary contact for clients, providing technical assistance and troubleshooting support for IT and telecom related issues.

Responsibilities:

• Respond to enquiries via phone, email and ticketing system in a professional and timely manner
• Serve as the first point of contact for clients seeking technical assistance with IT and Telecom related issues
• Troubleshoot and resolve issues related to hardware and software issues related to computers, network devices, VOIP phones and telecommunications services
• Provide guidance and support to clients on resolving technical issues
• Document all support interactions and solutions
• Collaborate with other support team members to share knowledge and best practices
• Engaging with suppliers, sales and clients from order to delivery

Skills:

• Strong technical aptitude with ability to troubleshoot
• Previous experience within a customer support role, preferably in IT or telecommunications industry
• Microsoft office (Excel and MS Outlook in particular)
• Familiarity with IT and telecoms systems, including computers, servers, routers, switches, VOIP phones etc
• Excellent communication skills with a customer focused approach
• Ability to multitask and prioritise
• Experience working with ticketing systems

If you are a dedicated and customer focused individual with a passion for technology and a desire to provide exceptional support, we want to hear from you!

Due to the number of applications, we will only respond to candidates with the matching requirements.