About The Client

Capella Professional are proud to have partnered with a market-leading fire and security specialist who boasts a client base of renowned brands such as Wagamama's and Greene King to name but a few, assisting with their fire safeguarding needs. They pride themselves on delivering the highest level of competency in addition to securing accreditations awarded by leading industry legislators such as BAFE and IFEDA.

Due to the imperative safeguarding line of work, our client carries out, it's essential that the successful candidate is able to acknowledge and appreciate this aspect when approaching their role. This means exceptional attention to detail and the ability to prioritise and juggle multiple workloads is essential as failure to do so could result in fatal consequences.

About The Role

You will join an established team of 15 dedicated professionals and form part of their vital function in the successful safeguarding of their clients. Relevant industry training will be provided to ensure you're skilled up to take on the role, however, a fundamental understanding of what it means to be a customer service extraordinaire along with the ability to adhere to strict procedures and processes is non-negotiable.

With a combination of both inbound and outbound activity, the majority of your workload correspondence will be conducted via email, however, a candidate with strong telephony skills would be at an advantage.

You will be working with their CRM/ bespoke client portals, maintaining and updating data in an efficient manner to ensure the smooth running of their onsite maintenance division.

Essential Skills

• Ability to execute exceptional customer service and provide a platinum client journey.
• Work off your own initiative, prioritising multiple workloads.
• Strong process-driven experience with the ability to adhere to rigorous procedures without deviation.
• Exceptional attention to detail to ensure successful safeguarding of clients.
• Strong written and verbal communication skills (email and telephone).
• Ability to perform role as both an individual and part of a wider team.
• Willingness to take ownership of work and fully understand the significance of our clients' safeguarding practices.
• Being a dedicated point of contact for your assigned clients.
• Experience of adhering to set KPIs (no sales).

Working Hours

Monday - Friday / 8.30am - 5.30pm
Fully office based

Benefits

• Genuine career progression for driven and ambitious individuals.
• Close proximity to the city centre with great local amenities nearby.
• Significant local transport links to allow an easy commute.
• Bright and modern office situated on an exclusive business park.
• Dedicated on-site breakout and social spaces.
• Annual company events supporting work cohesion of different departments.
• Forward-thinking office environment (including casual dress).

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Please contact Neesha Kanani on (phone number removed) for further information.