Customer Service Administrator – If you are a motivated individual with strong administrative skills this could be the next role for you! Spider is working on behalf of a Transport Company, who are looking to recruit an experienced Customer Service Administrator based at their premises in Thetford, Norfolk.

Fantastic company benefits include:

• Competitive salary: £27000 - £33,000 per annum dependent on experience.
• Holiday: 25 days holiday plus 8 bank holidays.
• Pension: company pension scheme available.
• Employee extras such as: private healthcare cover, on-site parking, job security with a full-time permanent role.

About the role:

As a Customer Service Administrator, you will be responsible for providing administrative support and ensuring the smooth operation of their busy transport office. The role is office based and you will be working Monday to Friday from 11:00 am – 19:00pm on a full-time basis.

Main duties and responsibilities:

• Communicating efficiently with customers, network members and drivers
• Organising and managing multiple accounts
• Dealing with customer queries on the phone and by email
• Maintaining and updating data in electronic databases
• Ensuring accuracy with customer communication and recording of information
• Streamlining processes and making sure of smooth operations in the office

About you:

The ideal candidate will have excellent organisational skills, strong attention to detail, be able to work as part of a team, and can multitask effectively. It is essential that you have previous customer service experience and understand office procedures and principles. As well as this, strong communication skills and telephone etiquette are required for this role.  We would love to hear why you are motivated to apply and how your skills and experience make you suitable for this role.

No recruitment agencies, please

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Additional Keywords: administrator, customer service, transport, office support, parcel delivery, admin, delivery

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