Customer Service Administrator

Nottingham

A fantastic opportunity to join one of the UK’s fastest growing, most innovative Fire and Security Companies, with over 20 years’ experience within the industry. My client is looking for an experienced Customer Service Administrator to join the team.

Package

£22-24,000

Main Responsibilities

• Deal directly with customers either by telephone, electronically or via a customer portal and to provide ‘best in class’ service
  • Interact with both external and internal customers in a timely and effective way to provide the best in business customer service.
• To process telephone calls/emails relating to service / breakdowns and within the agreed KPI’s
• Provide accurate and timely updates on customer portals
• Review Customer Service levels and raise poor service performance levels to Management.
• Ensure that customer complaints are dealt with in a timely manner and to the customers satisfaction.
• Liaising with your specific account(s) helpdesk/Web portal daily to process call outs, invoicing queries and any necessary further works.
• Chase reports, updates, etc. from subcontract labour.
• Maintain/ update quote log & service order log (daily) Senior.
• Ensure month end invoicing closed off and deadlines are adhered to.
• Raise credits notes for Senior sign off.
• Liaise with account helpdesk/ web portal daily to process call outs, invoicing queries.
• Sales enquiries are processed and quote requests from the portal are added as an enquiry.
• Ordering any relevant parts relating to any engineering works taking place at your specific account(s) including SSW.

Knowledge and Responsibilities

• GCSE Math’s/English C or above
• Knowledge of customer service principles and practices.
• IT skills, including Microsoft packages and email. Knowledge of administrative procedures.
• Accuracy at record keeping.
• Ability to priorities your own workload.
• Numeric, oral and written language applications.
• Excellent communication skills, including a clear, confident speaking voice. Able to build a rapport with customers.
• Personable in written and verbal communication, exhibit confidence and handle fast-paced work environments well. 

If you are local to the area and seeking a new Customer Service Administrator position, then please apply now. If your application is successful a 4way member will be in touch.