Exciting Customer Service representative Opportunity!

Bishop Meadow Road Loughborough LE11 5RG

Pay rate £11.86 per hour

We are actively searching for dedicated individuals with a strong customer service background to become integral members of my clients dynamic team, a leader in Lab Equipment and Lab Supplies. You will be specifically for our Returns & Credits, Key Accounts & EU Maintenance teams

Rotating shifts:

• Week 1: 8:30 AM to 4:30 PM
• Week 2: 9:15 AM to 5:15 PM
• Finish 15 minutes early on Fridays

Key Requirements:

• Customer service background is essential
• IT literacy is a must
• Proficiency in handling customer phone calls and navigating systems
• Team integration skills are crucial
• Hybrid work model (3 days office, 2 days home post-training)

Key Responsibilities:

• Efficient and accurate order entry
• Handling and responding to customer problems, orders, and inquiries via various channels
• Serving as a customer advocate, resolving sophisticated queries, and ensuring high levels of customer service
• Exceeding set SLAs and targets
• Handling all queries within established processes
• Striving for continuous process improvement and exceptional service delivery
• Participating in the departmental training plan and committing to continuous personal improvement
• Effectively planning and prioritising workload to avoid backlogs

Minimum Requirements (Non-negotiable):

• Proven ability to multitask in a flexible and fast-paced office environment
• Success in a target-driven workplace
• Attention to detail
• Persistence, self-direction, and results orientation
• Ability to influence and work effectively across the organisation
• Proficiency in English (verbal and written)
• Appreciation and understanding of delivering excellent customer service

If you are ready for an exciting career opportunity and meet the minimum requirements, we invite you to apply and be a part of the team! Please apply by using the apply button or call Danielle on (phone number removed).

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.