Customer Service Advisor
Posted 09/04/2024 by Harper Recruitment
Customer Service Advisor x 8
Location: Nottingham
Salary: £11.44 per hour
Contract Type: Temporary to Permanent
Hours: 37.5 hours per week, 5 shifts Monday to Sunday (1 in 3 weekends), office hours
Start date: Monday 22nd April
Harper Recruitment Group is excited to collaborate with a specialist online retailer in North Nottingham, who are currently expanding their customer service team.
What will the role involve?
- Delivering an excellent level of customer service to a valued customer base
- Responding to customer queries through allocated tickets, emails, telephone, and live chat
- Investigating and resolving customer complaints
- Liaising with internal teams
- Maintaining knowledge of products, services, and promotions to provide accurate information to customers
- Using multiple communication channels to engage with customers and to add variety to your role
Who are we looking for?
- Proven customer service experience from office, contact centre, hospitality, or similar
- Excellent communication skills and able to work at a fast pace
- Bubbly and passionate team player
- Experience using Shopify or Gorgias would be advantageous!
- Additional European language would also be a plus
Company Perks:
- Free meals at work
- Inclusive and fun environment
- Progression opportunity
- Free parking on site
- Type:
- Temporary
- Start Date:
- 22/04/2024
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Telephone:
- Login or register to view
- Job Reference:
- 2381_1712676089
- Job ID:
- 221442195
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