Sue Ross Recruitment are working with a leading international company, who are manufacturers of a well-known DIY brand.   

They are currently recruiting for an experienced customer service specialist to join their team. This is a full, time hybrid role.

Candidate must speak a second European language fluently – ideally French, however any other European languages will be considered.

You will be responsible for providing first class customer service, supporting internal and external customers. Responsibilities may include solving problems, researching complex information, and building customer relationships.  

Key duties:

• Placing customers sales orders in a timely fashion and before order cut-off. 
• Receiving and handles complex customer needs via incoming mail, telephone, and/or electronic contact regarding the organization’s products and/or services, enters and adjusts orders, and resolves questions and complaints within span of control.  
• Handling all levels of complexity in orders (including export paperwork and certifications).  
• Contributing actively alongside Senior CS Specialists, as a Subject Matter Expert in Projects such as SalesForce, New Product introductions, Export, Client on-boarding, Warehouse setups, IT enhancements, etc. 
• Responding to a wide scope of inquiries and/or complaints liaising with the necessary departments where relevant. 
• Assisting with reviewing and coordinating customer service activities pertaining to shipping, plant schedules, inventory levels, and sales activities by reviewing reports, orders, shipments, and other information as required or directed by management. 
• Developing and reviewing correspondence and documentation as appropriate regarding interaction with customers and responds to questions and concerns.  
• Building customer relationships and serving as a liaison between sales personnel and customers to clarify orders, provide technical guidance (where appropriate), and facilitate recurring or new orders. 

Required Skills and Experience:

•  2-3 years of progressive customer service experience. 
• Providing customer service. 
• Resolving customer problems and concerns. 
• Developing correspondence and communications. 
• Applying department policies and procedures to difficult situations. 
• PC skills; ERP (SAGE and/or SAP and/or Oracle 11i and12, Analytics), Microsoft Office applications (Word, Excel, PowerPoint, Outlook); and other applications as required. 
• Communicating with co-workers to provide and receive direction. 
• Experience of producing export documentation and knowledge of the export process and incoterms 
• Fluent English with fluency in a second European language

Unfortunately, due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.

May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.