We are currently recruiting for a competent and enthusiastic Customer Service Advisor with an excellent telephone manner to join a small friendly team within a busy, successful and well-established company based in Tanworth in Arden, near Solihull.The role requires an experienced Customer Service specialist who is able to answer incoming queries effectively, whilst building and maintaining business relationships of the highest standards.Key Duties:Answering a high volume of telephone and dealing with enquiries in a confident mannerAssisting customers with their accounts, responding intelligently, politely, and efficiently to an enquiry so a positive outcome is achievedManaging contracts and paperworkEntering data into the in-house computer systemSending system generated letters when requiredDealing with email queries and responding accordinglyWork closely across all teams from Customer Service, Management, Software Development, Business Development and Sales & Marketing, to ensure constant up to date knowledge of all areas of the businessProvide ad-hoc support as and when requiredKey Skills/Experience Required:Previous experience within a customer service-based environment, both in person and over the phone, is essentialGood interpersonal skills who can integrate into the team and collaborate effectivelyExcellent computer, literacy, and organizational skills with attention to detailProven record of using initiative to work independently and as a team memberConfident and polite telephone manner.An ability to prioritise workload and perform well in busy periodsA good general knowledge and all-round IT literacyProblem solving and a good initiative is essential.Knowledge of GDPRThis is an excellent role for an experienced Customer Services Advisor to work in a varied role within a busy team.It is essential that you have your own transport, as this location can't be reached on public transport.Morgan Parkes Recruitment Ltd operate in the UK and can only process applications from candidates who are currently eligible to live and work in the UK. We operate a strict equal opportunities policy.Personal data you supply will be used for contacting you via telephone or email about our service. Your data will be kept securely and retained in line with GDPR regulations. You have the right to withdraw your consent to the use of your personal data for the specified purpose at any time.