Commify is a leading communication technology company that specialises in providing SMS, WhatsApp, Email, VOIP, and other communication solutions to businesses worldwide. With a presence in 9 countries including the UK, France, Spain, and the USA, Commify is committed to making business communication brilliant.

We are seeking a Solutions Consultant to join our Professional Services at Commify. This role would be suitable for an individual experienced in a solutions consulting, pre-sales, technical account management or product owner/manager role. Ideally from within the software or technology industry but this is not essential.

Your main responsibilities will include:

• Working closely with sales team to support Professional Services sales cycle
• Conducting customer needs assessments and providing technical expertise and guidance
• Creating and delivering presentations and demonstrations to showcase the capabilities of our products
• Assisting in the creation of proposals, Statement of Works, project plans and RFP responses
• Collaborating with internal teams to ensure a smooth transition from sales to implementation and aftercare
• Providing ongoing solution support to customers during the implementation and post-sales process

If you are a self-motivated individual with strong technical and communication skills, we would love to hear from you.

Requirements

Essential Requirements:

• Confident in a customer-facing environment, able to communicate across a range of stakeholder levels.
• Strong customer questioning skills and comfortable working with ambiguity. Being able to understand customer needs and translate them into effective solutions.
• Ability to work independently and collaborate effectively with cross-functional teams.
• Understanding of Software Development, APIs and project lifecycles.
• Strong problem-solving and analytical skills.
• Excellent time management and prioritisation skills, self motivated and able to work to tight deadlines. You will also need to be adaptable to changes across a varied workload.
• Able to create stunning slide decks and presentations to WOW customers. 

Desirable Requirements:

• Technical background with knowledge of communication technologies and APIs
• Experience with CRM integrations, API connectors or self-service workflow tooling
• Basic web and mobile design and wireframing skills
• Project management or co-ordination qualifications/experience
• SQL/HTML/CSS/Javascript

Benefits

• Competitive Salary up to £35-40,000
• Professional Services Bonus scheme; £5,000
• Private Healthcare & Dental
• 27 days annual leave plus Bank Holidays
• Birthday off work
• 5% employer pension contribution
• Free access for you and your family to Calm. A mindfulness, health and wellbeing App
• Death in service (4x salary)
• £350 Christmas voucher
• Monthly/quarterly socials
• Training & Development opportunities
• Hybrid working