We are looking for a highly self motivated individual to join our team of Compliance Officers. With ownership of a large area of the North West of England you will be responsible for interacting with Hospitals within your remit, providing guidance, training and support. Your key role will be to monitor hospital compliance against our customers targets whilst seeking ways to improve these by providing best practice recommendations and creating escalation paths to facilitate improvement.  Full training provided however a key attribute is that applicants must be confident in their ability to communicate clearly to a wide range of audiences and seniority levels.

This role is focussed on the Health industry and is not related to the legal, financial, GDPR or governance sectors. A full UK Driving Licence is essential.

Responsibilities:

• To take full ownership of all Hospital units allocated, with regards to the functions associated to the Registry contracts which NEC provide, including;

• KPI Monitoring
  • Analysis of all unit performance statistics using centralised data tools
  • Targeting of poor performing units – ownership and management of these units through an improvement and escalation plan
  • Detailed, accurate and timely progress reporting both internally and to client

• Training
  • Supporting units through the data entry training process
  • Gain a deep understanding of the Registry data and applications and use this knowledge to teach our user community
  • Presentations to stakeholders, upon request, regarding NEC Registry applications, the data itself, how it is calculated, interpreted and presented.

• Data Quality
  • Act as liaison and 2-way support between hospitals within your remit and the NEC Data Quality team

• Queries
  • Manage and resolve all queries logged for the hospitals under your remit using the NEC incident management system
  • Identify frequently asked questions and document these in the shared repository

• Events
  • Attendance at Regional and National events representing NEC and our customer’s services

• Feedback system user acceptance testing
  • Participate in user acceptance testing of registry output services (systems, reports etc)

• Maintain contacts database
  • Maintain/update contacts database with staff changes at your hospitals

• To maintain up to date knowledge of procedures and policies relevant to this post.