Capella Professional are proud to have partnered with a market-leading fire and security specialist who boasts a client base of renowned brands such as Wagamama's and Greene King to name but a few, assisting with their fire safeguarding needs. They pride themselves on delivering the highest level of competency in addition to securing accreditations awarded by leading industry legislators such as BAFE and IFEDA.

The role:

We are currently recruiting for an Administrator to work in our clients busy Contracts department. This is a full time, permanent role working at their head office in Nottingham.

This is a great opportunity for an administrator with previous office or customer experience to join the Contracts team. The ideal candidate would have previous experience of working in a customer based environment, be willing to learn, have the ability to meet deadlines in a busy work setting and have great communication skills.

What you'll be doing:

• Acknowledging internal and external email enquiries and communicating with new and existing clients.
• Check data accuracy for new maintenance orders.
• Process set up of new maintenance orders via internal CRM tools.
• Contact clients to obtain missing information or answer queries.
• Maintain and update customer records in CRM system.
• Mobilisation of large new contracts.
• Importing cash database changes and/or new contracts into CRM system via import tool.
• Upselling equipment for new maintenance on existing contracts.
• Re-sale of existing contracts (new customers).
• Renegotiation of contracts (i.e., fixed term agreement with pricing changes).
• Retention of contracts.

What you'll bring:

• Proven work experience as a Contracts Administrator or Sales support agent.
• Confidence, enthusiasm and has previous experience in an Administration role. Someone who can work on their own but also as part of a team to achieve overall results.
• Hands on experience with CRM software and MS Office (MS Excel in particular).
• Excellent attention to detail in a fast-paced role communicating via phone, email, portals at all levels.
• Excellent organisational and multitasking skills.
• A team player with high level of dedication.
• Ability to work under strict deadlines.

You'll be rewarded with:

• Employee recognition scheme.
• Additional days holiday for each full year of service (up to 25 days).
• Tram2work and bike2work schemes in place for reduced/free travel to work.
• Pension scheme.
• Paid refer a friend bonus.
• Development and progression opportunities.

All successful applications will be subject to vetting and security clearance.

Please call Neesha Kanani on (phone number removed) for further information.