Customer Services Leader

Full-Time - Permanent

Hours: Monday to Thursday 8.30am to 5.00pm / Early finish Fridays.  

Basic Salary: £30,000.00 to £35,000.00 Per Annum plus Annual Bonus

Location: Coalville, Leicestershire 

Benefits: BUPA Healthcare, Life Assurance, Pension Contribution, Death in Service, up to 28 days annual leave entitlement PLUS Bank Holidays, Early finish Fridays, Free car parking and fantastic career prospects!  

Our very well established, multimillion pound turnover client, is looking for a highly dynamic and enthusiastic Customer Services Leader to join their team as a Customer Services Manager and take full ownership of the safety, coordination, and effective running of the Customer Services operation. As a Customer Services Leader, you will act as the core point of contact for contractors and take the Customer Services operation under your wing as a Customer Services Leader. You will need to have an upbeat and confident character, who can handle working under pressure and have excellent time management & accountability skills.

Customer Services Leader Role:

• Respond to Customer enquiries efficiently and accurately within a timely manner.
• Manage customer retention and loyalty through maintaining effective relationships.
• Natural ability in providing an elevated level of exceptional customer service as a Customer Services Leader
• Sales order processing including pricing, shipment dates and product delivery.  
• Liaise with operations regarding delayed orders and keep in close contact with Customers accordingly.
• Participate in management meetings and provide feedback and updates on SLA’s.  
• Coordinate and monitor invoice queries ensuring process times are adhered to as a Customer Services Leader.
• Provide additional support to the Supply Chain Manager regarding tender submissions, project implementations and Project Management
• Support Recruitment of staff from on boarding through to Training as and when required.  
• Under take other ad hoc duties and responsibilities for assigned by your manager

Customer Services Leader Candidate:

• Previous experience as a Customer Services Leader or Customer Services Supervisor or Customer Services Manager is ESSENTIAL
• High attention to detail within a fast paced and pressured environment
• An enthusiastic and dynamic personality with a highly proactive attitude.
• A natural ability to instantly develop a conversational relationship

Customer Services Leader Benefits: 

• BUPA Healthcare
• Life Assurance
• Pension Contribution
• Death in Service
• up to 28 days annual leave entitlement PLUS Bank Holidays
• Free car parking
• Fantastic career growth prospects!  
• Early finish Fridays!

Interviews: to be held ASAP