Service  Administrator -  Permanent  -  Beeston  -  £25000  plus  bonus £30000 OTE

SERVICE ADVISOR  – Beeston –  NOTTINGHAM

Are you a customer service advisor, with at least 1 years experience in a busy environment? Are you looking for the next steps in your career with a forward-thinking franchise organisation? 

My client has a great opportunity for a service advisor to join our team at our busy Nottingham office.

About the role

Their Service Advisors are responsible for delivering and sustaining a fantastic experience for all their service and vehicle repair customers.

They are looking for an articulate, warm communicator who can give our customers the star treatment – whether it’s first thing on a manic Monday or last thing on a Friday afternoon.

This customer-facing role will be a great fit for someone who is already working in a customer service position at a vehicle service centre, and genuinely enjoys exceeding expectations and creating positive outcomes.

Day-to-day duties

• Handling all customer requirements for service and vehicle repairs in an efficient and professional manner.
• Booking customers in for service and warranty work
• Liaising with the workshop to progress work through the system.
• Letting customers know of any faults or repairs found on their vehicle and providing them with clear and accurate solutions.
• Maintaining customer records such as vehicle details and service histories accurately and efficiently.
• Maintaining knowledge of aftersales products and services, upselling where appropriate.

Essential skills

• A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.
• Demonstrable computer literacy and knowledge of IT systems and applications.
• The ability to multi-task and be highly adaptable within a busy environment.
• Strong communication and influencing skills, with the ability and desire to explain complex information accurately and concisely to help our customers.
• Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop.
• Ability to prioritise your workload.
• Good core administration skills to accurately capture customer details to the required standards
• Exceed customers expectation and achieve high customer satisfaction scores when customers receive manufacturers surveys.

Working hours:

• Monday to Friday 08:30-17:30, 1 in 2 Saturdays 08:00 – 12:30.

Salary

£25000 plus commission and monthly bonus – OTE £30000

Benefits:

• On-site parking
• 24 days holiday
• Death in service policy
• Great team ethos
• Company pension
• Staff Discounts

Supplemental pay types:

• Bonus scheme
• Commission pay